We only provide exchanges if the item you received was faulty, defective, or different from what you have ordered.
Please check the product as soon as you receive it, and mail us on [email protected] or call +91-33-23450003 in case of any issues.
The House Of Ganges acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a period of one week, else The House Of Ganges will not be liable to accept the merchandise.
In such cases, the customer will have to write in to [email protected] and a prompt response is guaranteed from our end.
We will investigate the damage from our end. We will try to repair or replace the product.
However, The House Of Ganges reserves the right to determine authenticity of damage and to decide whether we may be able to repair or replace the product.
All couriers of this nature will be borne by the customer themselves. The House Of Ganges will only bear the expenses of the transaction after the repair of the merchandise.